Grooby Billing Fraud

[Paladin]

Seanchai, I think the problem started because when you sign up for a Grooby website you are offered another at a discounted price. This offer is near the bottom of the sign up page and is always checked. Unless you are very careful this can happen very easily. I think at the very least this offer should not be checked as the default. I would imagine that a number of people who are not as careful as the OP may have been charged w/o even knowing it.

And that is a practice that i just cannot abide.

[GroobySteven]

Seanchai, I think the problem started because when you sign up for a Grooby website you are offered another at a discounted price. This offer is near the bottom of the sign up page and is always checked. Unless you are very careful this can happen very easily. I think at the very least this offer should not be checked as the default. I would imagine that a number of people who are not as careful as the OP may have been charged w/o even knowing it.

This isn't really the place for a debate on pre-checked cross-sales which are being used across many different industries, not just the adult one (and not just the internet). Our X-sales differ to a lot of others in that:

a) we do put it into a big yellow box - right above where you have to click to confirm (so it's not at the bottom of the page or any attempt to hide it like some sites).

b) the offer is genuine. You get access to that x-sale site at a very good discount and that price is locked in. Be more careful of "free offers" or "$1 trials" which often jump up very fast.

c) everyone gets a receipt emailed to them straight after the purchase showing what they've bought.

d) anyone with a complaint and who hasn't EXCESSIVELY used the site, gets a no quibbles refund.

We've been working this way for over two years and had very few issues as we've tried to tailor the X-sales to sites which would appear to be attractive to that buyer. We've done the research on it, we've looked at the amount of use that members are doing on the x-sales and it's as high as the original site they were purchasing. Savvy surfers, look for the site with the X-sale that they want, join that site and then cancel the first site, allowing them to continue to get the site they really wanted, ongoing at a good discount.